Shipping Policy

SHIPPING POLICY

Well Health Organization (referred to as “we” and “us”) operates the website wellhealthorganization.com (referred to as the “Website”). When you place an order through this Website, you accept the following terms. These terms are established to ensure mutual understanding and agreement between both parties regarding our services and to protect the interests of both parties.

1. General

Subject to stock availability, we strive to maintain accurate stock counts on our Website. However, in some cases, there may be discrepancies in stock levels, which could prevent us from fulfilling your entire order at the time of purchase. If this occurs, we will dispatch the available items and contact you to ask whether you would prefer to wait for the restocking of the item or receive a refund for the unavailable product(s).

2. Shipping Costs

Shipping costs are calculated during the checkout process based on the weight, dimensions, and delivery destination of the items in your order. These shipping fees will be added to the total order cost, which will be displayed as your final payment amount.

3. Returns

3.1 Return Due to Change of Mind

At Well Health Organization, we gladly accept returns based on a change of mind, provided the return request is submitted within 5 days of receiving the item.

  • The item must be in its original packaging, unopened, and in a condition suitable for resale.

  • Return shipping costs will be borne by the customer, and the customer must arrange the return shipping themselves.

  • Upon receipt and inspection of the returned item, we will issue a store credit for future purchases.

  • Please note that original shipping charges are non-refundable.

3.2 Warranty Returns

We honor all valid warranty claims submitted within 90 days of receiving the product.

  • Customers must initially cover the return shipping cost, which will be reimbursed if the warranty claim is approved.

  • Once the returned product is received, we aim to process warranty claims within 7 days.

  • Approved claims will be eligible for:

    • A refund to the original payment method,

    • An in-store credit, or

    • A replacement item (subject to stock availability).

4. Delivery Terms

4.1 Transit Time Domestically

Domestic deliveries typically arrive within 2 to 7 days.

4.2 Transit Time Internationally

International deliveries may take between 4 to 22 days, depending on the courier and destination. More accurate estimates are provided during checkout.

4.3 Dispatch Time

Orders are generally dispatched within 2 working days of payment confirmation.
Our warehouse operates Monday to Friday during standard business hours. We are closed on national holidays, during which we strive to minimize shipping delays.

4.4 Change of Delivery Address

Delivery address changes can only be made before an order is dispatched.

4.5 P.O. Box Shipping

For P.O. box addresses, only postal services will be used. Couriers are not available for these addresses.

4.6 Military Address Shipping

Shipping to military addresses is supported via USPS only. Courier services do not deliver to such locations.

4.7 Items Out of Stock

If part of your order is out of stock:

  • We will ship the available items and dispatch the rest once back in stock.

  • If the item is discontinued or unavailable, we will cancel and refund that part of the order.

4.8 Delivery Time Exceeded

If your delivery exceeds the expected timeframe, please contact us so we can initiate an investigation with the courier.

5. Tracking Notifications

After your order is dispatched, you will receive a tracking link via email to monitor your shipment status as provided by the shipping carrier.

6. Parcels Damaged in Transit

If your parcel arrives damaged:

  • Reject the delivery if possible and notify our support team immediately.

  • If the delivery was made in your absence, please contact us for further instructions.

7. Duties & Taxes

7.1 Sales Tax

Sales tax is already included in the price displayed on the Website.

7.2 Import Duties & Taxes

International orders may incur customs duties and taxes upon arrival in the destination country.
These fees are the responsibility of the customer. If you refuse to pay import duties, the shipment will be returned at your expense. You will be refunded for the value of the goods excluding the original shipping cost and return fees.

8. Cancellations

You may cancel your order any time before dispatch.
If the order has already been shipped, please refer to our return and refund policy.

9. Insurance

Shipping insurance covers loss and damage up to the value declared by the courier.

9.1 Damaged Parcel Process

Once the courier has completed their investigation, we will issue a refund or send a replacement.

9.2 Lost Parcel Process

As soon as the courier confirms the parcel is lost, we will proceed with a refund or send a replacement.

10. Customer Service

For any queries or support, please contact us during working hours at:
📞 +91 7509754965
📧 Or visit our website: wellhealthorganization.com